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Virtual Medical Appointments

In today’s fast-paced world, your health should never take a backseat. Anderson Medical Group offers virtual medical appointments to our patients, bringing quality healthcare to the comfort of your home when you need it most. With our user-friendly platform, connecting with a trusted healthcare provider has never been easier. Your first telehealth virtual visit might feel intimidating or overwhelming. However, with some preparation and these simple instructions, you can be sure to make the most of your virtual medical appointment.

Instructions for Your Virtual Medical Appointment

  1. Choose an appropriate setting and technology. For your telehealth appointment, you will need access to either a laptop or a smartphone with a camera. We recommend using headphones to reduce echo and mic cutout so that both parties can hear each other. Additionally, we recommend a strong internet connection and a private area, such as a quiet room in your home.
  2. Install Zoom on your device. For your virtual medical appointment, you will need to have Zoom downloaded on your device, but you do not need to create a Zoom account. Typically, Zoom downloads automatically when you click the meeting link that will be included in the appointment email. You can also install Zoom on your device before the appointment here: Zoom is available to be installed on a laptop, iPhone, or Android. As long as your device has a front-facing camera and microphone, you should be able to use Zoom.
  3. Check your internet speed. It is integral for you to have a fast, reliable internet connection for your telehealth visit. The video will lag and cut out if your bandwidth or speed is slow. If you are located in an area with poor cellular coverage, we recommend connecting to a Wi-Fi network for your virtual appointment. You can probably use your cell service if you reside in an urban area with a robust cell signal. However, bear in mind that if you opt for your cellular network, the data transmitted will count towards your monthly usage limit.
  4. Test Zoom on your device before the virtual medical appointment. Now that you have made sure you have a reliable internet connection, you should test your device to make sure the settings are correct to work properly with Zoom. The easiest way to do this is to join a test meeting: When running the test, you will want to make sure that you give your device permission to use the camera and audio. After you have done this, you should be able to see yourself in the app. If you only see your name or an icon, then your camera is not working properly. Consider using the 'Test my Audio' feature within Zoom. It will have you speak into the microphone, and then it will replay the sound back to you.
  5. It’s important to follow best practices for video calls with your provider. If they can't see you clearly, it can make it difficult for them to pick up on non-verbal cues. These cues are important for communication and understanding your emotions. By making sure you're visible, your provider will be able to understand you better and provide better care. To achieve this, try to have good front-facing lighting and avoid having light sources behind you. It's also best to have most of your upper torso visible, including your arms and abdomen. If you're using a phone, prop it up to keep it steady during the call.
  6. It’s important to follow best practices for audio during video meetings. A common issue that may arise is when you join a meeting, your microphone might be muted. In such a case, you will see an icon on the Zoom app with a microphone and a red line through it. You can click on it to unmute it. We recommend you use headphones to ensure better audio quality. If you're unable to get the audio to work from your device, you can call into the virtual session. To do so, click on Settings, then select Switch to Phone Audio. It will provide you with the necessary details, like the phone number to call and the code to enter to join your video appointment.
  7. Log in to your virtual medical appointment. You will receive an email invitation from your provider with the login credentials. Click on the Zoom link sent in your appointment email. You will not be able to join the appointment more than 15 minutes before the scheduled start time. When it is time, enter your details and join the video session.

Start Your Virtual Medical Appointment

Rest assured that all virtual appointments at Anderson Medical Group are secure and HIPAA compliant. If you have difficulty downloading Zoom or accessing the platform, please call your provider’s office prior to your scheduled telehealth appointment. If you need to cancel your appointment, please call us directly and do not reply to the appointment email. For more information on scheduling a virtual medical appointment, contact your provider.

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